Relacionamento com o Cliente
Clientes de diversos setores do mundo compartilham como estão aprimorando a experiência do cliente e executando melhor suas operações de logística e cadeia de suprimentos com a ajuda das soluções da Descartes.
Region América do Norte
Great World Logistics (GWL) is using Descartes freight forwarding technology to power its global logistics and cargo clearance operations.
MODE Global, one of the world’s leading logistics companies, is using Descartes Advanced Ocean Tracking™ (Descartes AoT™) to boost operational efficiency and provide customers with rich ocean status updates throughout the shipment journey. “Early on...
Hemi responded to the request of DIY chain Intergamma to have the orders processed via EDI, specifically for the small orders they place with HEMI.
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Reducing Costs, Managing Rates, and Enabling Customers to Book and Quote On-demand with Descartes. AMC Transportation is a licensed Ocean Transportation Intermediary (OTI) and Non-vessel Operating Common Carrier (NVOCC) that specializes in a broad...
Solutions
USCutter Digitizes its business by optimizing the ecommerce fulfillment process with the help of Descartes Peoplevox. Learn about how going paperless increased productivity.
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Solutions
Outsourcing of the EDI communication services allows Florin AG to focus on the content and execution of the processes.
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When Ditzler chose Descartes STEPcom's EDI Services, the good existing cooperation between the implementation partner and Descartes STEPcom in various EDI projects was decisive.
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Learn how Lipsey Logistics transformed their freight operations using Descartes MacroPoint’s freight visibility platform and increased carrier compliance by 20%.
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Read our case study and discover how EVBox upgraded their compliance using Descartes Visual Compliance
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"In collaboration with Descartes, we developed our EDI system several years ago, and it is important that we continue to update it so that it remains future-proof. For us, EDI is part of our digital transformation.” - Fred Hooft, Manager...
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Learn how the local authority increased first-time access, reduced follow up phone calls, and streamlined the feedback process around repair appointments.
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The solution gives Autoglass the power to trigger SMS messages to customers, updating them on the ETA of their technician.
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Watford rolled out real-time operative tracking, allowing a faster and more flexible repairs process for both residents and repairs professionals.
Solutions
Learn how Fairhive Homes provides “On My Way” messaging, real-time tracking and feedback to improve customer experience.
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Learn how Halo improved the collection and delivery process by increasing transparency.
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Learn how Welsh Water keeps customers informed when their operative is on the way - with the added benefit of reducing customer calls to the support centre.
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Learn how Paradigm residents benefit from real-time reminders and tracking, resulting in fewer missed appointments.
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Learn how Ogi provides customers with automated communications, technician tracking and real-time feedback around installation appointments.
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HSS Hire used customer engagement technology to digitise the customer experience, increase efficiency, and better manage feedback.
Valora relies on Descartes' EDI for fast and error-free processing through the various Procure-to-Pay process stages in a wide variety of product groups through to automated invoice processing and connection to the central SAP system.
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Vídeos
Talking Logistics: Making a Difference: Supply Chains for a Better Tomorrow
Adafruit Industries: Simplifying Denied Party Screening with Descartes Visual Compliance™
Modernizing Real-time Air Cargo Asset Tracking with ACL Airshop and Descartes
Tyres On The Drive Offers Customers Dynamic Appointment Self-Scheduling with Descartes
Swix (Norway) Customer Success
Stark Group (Sweden) Customer Success
Iceland Post Customer Success
Wehkamp (The Netherlands) Customer Success
Ideal Supply Delivers Superior Customer Service with Help from Descartes
Clientes da Descartes na Mídia
Comemoramos o sucesso de nossos clientes publicando notícias que ilustram os benefícios e economia de custos que eles encontraram usando as nossas soluções. Leia histórias adicionais dos sucessos de nossos clientes em todo o mundo na seção Notícias Gerais do nosso site.