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What if you could put the customer back at the heart of your business while driving operational efficiencies in last mile delivery and field service? Customer Engagement is a process that transforms how you interact with your clientele throughout...
Solutions
Learn how Fairmount Tire is leveraging Descartes’ last mile delivery solution to get tires out faster and offer B2B customers a seamless experience.
Solutions
For B2B and B2C companies alike, delivery is becoming a competitive differentiator and a key driver of customer experience. Everything can go perfect on the front end of the sales process, but a poor delivery experience (e.g., late, missed, damaged)...
Descartes engaged Indago to conduct a short survey on the role of electronic customer engagement during the delivery lifecycle. If the limited results are any indication of how companies engage their customers, then it is clear that many are missing...
In June 2023, U.S. container import volumes decreased slightly compared to May 2023. Although the decline was not as much as in previous years, volumes were higher than pre-pandemic 2019. Port transit times decreased to the lowest levels since...
Last-minute cancellations and failed appointments throw a wrench in the works of your field operations. To start with, your business will need to cover the cost of drivers and technicians who are at a loose end, without time to be reassigned to...
Solutions
Today’s customers expect to view the status of their shipments on-demand. They also want to know if a shipment has cleared customs, its security filing status, or if a shipment is at risk of a delay. Descartes Customer Visibility for LSPs provides on...
Industries
ATLANTA, Georgia and LONDON, United Kingdom, July 18, 2023 -- Descartes Systems Group, the global leader in uniting logistics-intensive businesses in commerce, announced the top carriers worldwide using its Descartes MacroPoint™ real-time freight...
Industries
Solutions
Imagine you couldn’t receive orders for a day. How uncomfortable would that be? How much money would be at stake? And then there’s the unhappy customer of course. Luckily, with automated order processing your business continuity is guaranteed.
Solutions
ATLANTA, Georgia, July 10, 2023 – Descartes Systems Group (Nasdaq: DSGX) (TSX:DSG), the global leader in uniting logistics-intensive businesses in commerce, released its July Global Shipping Report for logistics and supply chain professionals. In...
Solutions
LONDON, UK and ATLANTA, Georgia, July 17, 2023 (GLOBE NEWSWIRE) -- Descartes Systems Group (Nasdaq:DSGX) (TSX:DSG), the global leader in uniting logistics-intensive businesses in commerce, announces that UK-based Stop Start Transport Limited, a provider of distribution, warehousing and logistics services, is undertaking a digital transformation of its business by using Descartes’ last mile delivery solution to unlock distribution capacity, enhance customer communications and enable more effective management of logistics data.
Automating Freight Forwarding Processes to Move Cargo More Efficiently. Speed Global Services (SGS) is a growing freight forwarder and customs broker committed to offering personal and customized shipping experience to its customer base. Over the...
In June 2023, U.S. container import volumes decreased slightly compared to May 2023. Although the decline was not as much as in previous years, volumes were higher than pre-pandemic 2019. Port transit times decreased to the lowest levels since...
Are you using NetSuite’s enterprise resource planning system (ERP) for your business and need to find the best warehouse management system for NetSuite? This WMS buyer’s guide will answer sixteen of the most frequently asked questions we encounter...
Order tracking is the cornerstone of an effective last mile customer engagement strategy. Repurposing order details and geolocation data can add value to your service and empower customers throughout the order lifecycle.
Solutions
Final mile tracking is more than a customer experience tactic. Real-time visibility helps to increase first-time access, minimize fuel costs and reduce calls to the contact center.
Solutions
The top five reasons real-time communication is important to customers, plus how to meet customer expectations without overhauling your tech stack.
Solutions
To get the customer satisfaction and ROI you’re hoping for, your customers need to be engaged in every step of the process before, during, and after service.
Solutions
E-commerce giants, food delivery apps, and ride-hailing services have raised the bar for the end-to-end customer experience. Now, customers expect nothing less than the transparency and control that come with features like real-time order tracking...
Solutions
Also of Interest What do Customs Management Software Solutions do? Navigating the Complexities of UK Customs: A quick guide Guide to Mastering UK Customs and Bonded Warehousing Understanding the role of HMRC Customs and Regulatory Compliance Top 5...
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