FAQ Supply Chain Visibility &
Real-Time Tracking

Supply chain visibility is the ability to track the progress of your products throughout their lifespan, as they travel from suppliers of raw materials to manufacturers producing finished products to end customers receiving final delivery.

Key elements of supply chain visibility include accurate shipment status and location data, communications in real-time via mobile devices, and frequent, immediate status updates for all partners and customers. Advanced supply chain visibility solutions incorporate artificial intelligence (AI) technology and predictive analytics to help identify trends, improve planning and increase operational efficiency.

Any disruption in your supply chain, from upstream procurement of raw materials or products, to final delivery, can create inefficiencies and down time that damage customer relationships and negatively impact your bottom line. Visibility allows you to access and share real-time data across supply chain operations, leading to greater efficiency, enhanced customer satisfaction, risk reduction and better profit margins.

Visibility in the supply chain is critical because it gives each player a view of critical touchpoints in the journey of your products. This enables each business across the supply chain to monitor, anticipate and diagnose problems, as well as explore ways to troubleshoot and improve efficiency.

End-to-end supply chain visibility is the ability to track materials and products through their entire delivery lifecycle, from your supplier’s supplier to your customer’s customer.

Real-time tracking is having end-to-end visibility into the status and movement of vehicles and/or freight as they progress through the entire supply chain.

Whether you’re a broker, 3PL or a shipper, with real-time tracking you’ll be able to view, analyze, predict and communicate the status of any shipment in real time. That means never losing sight of another load or shipment, and significantly improving your ability to manage supply chain disruptions, increasing on-time delivery performance and minimizing carrier detention fees. As a result, you’ll improve the customer experience, strengthen carrier relationships, and decrease operating costs for your business.

Your customers will be able to anticipate the arrival of products, enabling them to manage resources such as dock doors, personnel and unloading equipment. Real-time tracking also gives them an opportunity to respond thoughtfully to off-schedule arrivals and minimize any resulting disruptions.