Product Schedule - One View Forwarder Suite

Version: POVDSG23.0

1. APPLICABILITY
   
   These terms (“Product Schedule”) are applicable only to Descartes products or services that have been branded by Descartes as being part of the “One View” product family (hereafter “GLN Services” for the purposes of this Product Schedule) or where this Product Schedule has been otherwise described as applying to the provision of Descartes products or services. These terms are in addition to any other terms and conditions provided under the Agreement.
   
   
2. USE AND RESTRICTIONS
   
   2.1 The GLN Service are provided to Customer, subject to the terms of the Agreement, for Use by Customer and its Permitted Users in connection to coordinate and manage its customers’ air and ocean import and export shipments.
   
   2.2 Descartes shall provide the GLN Services to Customer during the Term of the Agreement at the service levels described in the Agreement. As part of Customer’s subscription to the GLN Services, the underlying applications that Descartes uses to provide GLN Services may be updated from time to time to the extent that Descartes makes such updates available to all customers as part of a generally available release.
   
   2.3 Customer is authorized to Use the GLN Services described in the Agreement solely for the Permitted Use. Customer is not authorized to Use any Module associated with the GLN Services unless that Module is specifically listed in the Order Form or any subsequent ordering document.
   
   2.4 No license is given to any of the underlying software, hardware, or other systems used by Descartes to provide the GLN Services to Customer. Customer is solely authorized to access the GLN Services via the applications or means of connection specified by Descartes. Customer is responsible for adhering to all such specifications to ensure connectivity with the GLN Services.
   
   2.5 Customer, in using the GLN Services, agrees not to knowingly: (i) upload or otherwise send to Descartes or the GLN Services files that contain viruses, malware, corrupted files, or any other similar software or programs; (ii) use the GLN Services for illegal purposes, to further an illegal or criminal venture, or in any manner that might reasonably be considered as causing, inciting, encouraging, or aiding in the commission of a nuisance or criminal offence; (iii) interfere with or intentionally disrupt or put at risk the GLN Services, the underlying network systems supporting the GLN Services, or the ability of other users or customers of Descartes to use the GLN Services; and (iv) post, promote, or transmit any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, hateful, racially, ethnically or otherwise objectionable material of any kind or nature through the GLN Services.
   
   2.6 Where Customer determines that it has violated section 2.5 Customer will, without undue delay, notify Descartes of the violation. Where Descartes reasonably determines that a violation of the above listed sections has occurred, Descartes may suspend, either temporarily or permanently as is reasonable under the circumstances, the access of Customer or its Permitted Users until such time as the violation has been remedied and there is no reasonable basis to believe that continued violations will occur.
   
   
3. DESCARTES’ RIGHTS
   
   3.1 Customer grants to Descartes and its Affiliates a worldwide, limited-term license to host, copy, transmit, modify, encrypt, and display Customer Data, but only to the extent that it is reasonably necessary for Descartes to provide the Services in accordance with this Agreement or as otherwise provided for under the Agreement, and for no other purpose.
   
   3.2 Descartes may, but shall be under no obligation to, modify or update the GLN Services from time to time, provided such modification does not result in a material loss of functionality in the GLN Services as compared to the GLN Services as of the Effective Date.
   
   
4. PERMITTED USERS
   
   4.1 Permitted Users of GLN Services. Customer will be solely responsible for selecting the Permitted Users. Customer will be solely responsible for administering its Permitted Users and ensuring any changes to those Permitted Users’ accounts are done in a timely manner.
   
   4.2 Responsibility for Permitted Users. Customer agrees that it is responsible for all Permitted Users who Use the GLN Services and for ensuring that its Permitted Users do not breach or do not cause Customer to be in breach of Customer’s obligations under the Agreement. For the purposes of this Agreement, Permitted Users shall be deemed to be agents and/or representatives of the Customer regardless of who their actual employer may be.
   
   
5. SYSTEM REQUIREMENTS
   
   Minimum requirements or specifications for use of the GLN Services are as set out in Annex “C” to this Product Schedule.
   
   
6. RESPONSIBILITY FOR DATA MAPPING
   
   Activation does not include data mapping services. Customer is responsible to map Customer data to Descartes’ proprietary format for Descartes’ GLN, and Customer’s inability to map to Descartes’ provided file types at any time will not relieve Customer of any obligation to pay fees for the GLN Services. Descartes may provide mapping services to Customer for an additional charge.
   
   
7. TRAINING
   
   As part of the activation fee, Descartes will provide online training to Customer, not exceed five (5) hours. In the event Customer requires on-site training, said training will be provided to Customer by Descartes, at a fee rate of one-thousand ($1,000.00) dollars per day (“On-Site Training Fee”). All associated expenses will be in addition to, and not included in the On-Site Training Fee if Customer’s facility is located in excess of fifteen (15) miles from Descartes’ offices located in Ramsey, New Jersey or any other successor locations.
   
   
8. DELIVERY OF GLN SERVICES; SUPPORT
   
   The delivery of GLN Services as well as the provision of support related to the GLN Services is provided subject to Descartes GLN Services Delivery Policy, a current copy of which can be found at https://www.descartes.com/legal/customer-agreements/gln-services-delivery-policy (the “Delivery Policy”). To the extent there is any contradiction or conflict between the terms of the Delivery Policy and this Product Schedule, any Order Form, or any Master Terms, the terms of the Delivery Policy shall be subordinate to all those other terms.
   
   
9. THIRD PARTY PROCESSORS
   
   For the purpose of the Data Processing Terms, as referenced in the Master Terms, the Third Party Processors involved in the provision of GLN Services is as set out under Annex “A” to this Product Schedule.
   
   
10. DEFINITIONS
    
    10.1 “Customer Equipment” means Customer’s computer, workstation, server, mobile device, or other similar such system which is owned or managed by the Customer and which Descartes products or services are installed in, operated from, or accessed through.
    
    10.2 “ISF” means importer security filing.
    
    10.3 “ISF Filing” means an electronic document with a unique combination of an ISF number and a bill of lading (BOL) number relating to a shipment of goods entering the United States of America.
    
    10.4 “Mobile Application” or “Mobile Applications” means Software that is designed to be installed on a phone, tablet, or other portable device running an Android, iOS, or Windows Mobile operating system and which was produced by or supplied by Descartes to Customer as part of the GLN Services.
    
    10.5 “Module” means an addon, module, or service which is designed to be integrated with the GLN Services but which is not designed to be an essential or required component of the GLN Services.
    
    10.6 Additionally, the following terms are defined in the Order Form that references this Product Schedule, or in the Master Terms as referenced by that Order Form:
    
    (a) “Agreement”
    (b) “Customer Data”
    (c) “Descartes GLN”
    (d) “Effective Date”
    (e) “GLN Services”
    (f) “Master Terms”
    (g) “Order Form”
    (h) “Permitted Use”
    (i) “Permitted User”
    (j) “Services”
    (k) “Scope of Use”
    (l) “Support Services”
    (m) “Term”
    (n) “Use”

[End of Product Schedule, Annex “A” to immediately follow.]

Third Party Processors

Third Party Processors involved in the provision of the GLN Services described under this Product Schedule:

Name	Function/Purpose	Location
n/a

Personal Data Supplement

For the purposes of any Model Clauses, as may be required under the Descartes Data Processing Terms, the following information will shall supplement Annex 1 to the Model clauses (as that term is defined in the Data Processing Terms).

Categories of data subjects whose personal data is being transferred

Only the following categories of data subjects:

• Permitted Users (credential and access related information only).
• Recipients of items being shipped (names and addresses for the purposes of shipping labels).

Categories of personal data transferred

Only the following types of personal information will be processed within the Descartes products or services:

• Names (which may include first, last, or full names);
• Contact information (such as telephone numbers, mailing address, and email addresses);
• Information that may be required by Carriers to be included on shipping labels.

Transfers to sub-processors

Name	Type of Personal Data	Processing Duration	Purpose	Location
n/a

One View Forwarder Suite Minimum Requirements

Printing           

• Laser printer – HP Laser Jet or compatible (Ink Jet printers are not 100% compatible)
• Dot matrix printer – Okidata 320, 420 & 520
• If you are running NT Workstations rather than Windows 98 or Windows 2000, Dot Matrix printer drivers do not support custom page sizes.
• Ocean Bills of Lading – The front of the paper used for Ocean Bills of Lading must be blank. If desired, the back can be preprinted with terms and conditions. The paper used must be 8.5 x 11.0 inches. Dot matrix paper cannot be used.
• Invoices – The front of the paper used for invoices must be blank. If desired, the back can be preprinted with terms and conditions. The paper used must be 8.5 x 11.0 inches. Dot matrix paper cannot be used.
• Checks – Checks MUST be laser format. The paper used must be 8.5 x 11.0 inches. Dot matrix paper cannot be used.
• IATA Air Waybills – Form AB-70/Item 05640. Please see our Web site for a sample.

Network System            

• Workstations Processor – Pentium 4 and 2 GB RAM. Note: the system shall run as well as Windows runs on your machine.
• Operating System – Windows 2012/2016 or better  (32 or 64 bit OS)
• Minimum Screen Resolution – 1024 x 768.

Barcode Scanners

• Model for Factory Loading – Symbol P360 Memory Scanner. Model for Warehouse Usage – Symbol P370 Cordless Scanner with PS-2 Synapse Cable Wedge.

Barcode Label Printers

• Model – Zebra Z4MPlus with 300 dpi print head. Heavy duty. Speed: 10” (254 mm)/sec, 6” (154 mm)/sec.
• Model – Zebra TLP 3844-Z with 300 dpi print head. Light duty. Speed: 4: (102 mm)/sec.

E-mail

• Protocol Compliance – MAPI compliant (i.e. Microsoft Outlook, Outlook Express) Or POP3 Mail server support.

Not Supported – MS Windows ME workstations. Wireless Networks