Product Schedule – ShipTrack

Version: PSTDSG23.0

1. APPLICABILITY
   
   These terms (“Product Schedule”) are applicable only to Descartes products or services that have been branded by Descartes as being part of the “ShipTrack” product family (hereafter “GLN Services” for the purposes of this Product Schedule) or where this Product Schedule has been otherwise  described as applying to the provision of Descartes products or services. These terms are in addition to any other terms and conditions provided under the Agreement.
   
   
2. USE AND RESTRICTIONS
   
   2.1 The GLN Service are provided to Customer, subject to the terms of the Agreement, for Use by Customer and its Permitted Users in connection with the tracking of Shipments, as that term is defined under this Product Schedule.
   
   2.2 Descartes shall provide the GLN Services to Customer during the Term of the Agreement at the service levels described in the Agreement.  As part of Customer’s subscription to the GLN Services, the underlying applications that Descartes uses to provide GLN Services may be updated from time to time to the extent that Descartes makes such updates available to all customers as part of a generally available release.
   
   2.3 Customer is authorized to Use the GLN Services described in the Agreement solely for the Permitted Use.  Customer is not authorized to Use any Module associated with the GLN Services unless that Module is specifically listed in the Order Form or any subsequent ordering document.
   
   2.4 No license is given to any of the underlying software, hardware, or other systems used by Descartes to provide the GLN Services to Customer. Customer is solely authorized to access the GLN Services via the applications or means of connection specified by Descartes.  Customer is responsible for adhering to all such specifications to ensure connectivity with the GLN Services.
   
   2.5 Customer, in using the GLN Services, agrees not to knowingly: (i) upload or otherwise send to Descartes or the GLN Services files that contain viruses, malware, corrupted files, or any other similar software or programs; (ii) use the GLN Services for illegal purposes, to further an illegal or criminal venture, or in any manner that might reasonably be considered as causing, inciting, encouraging, or aiding in the commission of a nuisance or criminal offence; (iii) interfere with or intentionally disrupt or put at risk the GLN Services, the underlying network systems supporting the GLN Services, or the ability of other users or customers of Descartes to use the GLN Services; and (iv) post, promote, or transmit any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, hateful, racially, ethnically or otherwise objectionable material of any kind or nature through the GLN Services.
   
   2.6 Where Customer determines that it has violated section 2.5 Customer will, without undue delay, notify Descartes of the violation.  Where Descartes reasonably determines that a violation of the above listed sections has occurred, Descartes may suspend, either temporarily or permanently as is reasonable under the circumstances, the access of Customer or its Permitted Users until such time as the violation has been remedied and there is no reasonable basis to believe that continued violations will occur.
   
   
3. DESCARTES’ RIGHTS
   
   3.1 Customer grants to Descartes and its Affiliates a worldwide, limited-term license to host, copy, transmit, modify, encrypt, and display Customer Data, but only to the extent that it is reasonably necessary for Descartes to provide the Services in accordance with this Agreement or as otherwise provided for under the Agreement, and for no other purpose.
   
   3.2 Descartes may, but shall be under no obligation to, modify or update the GLN Services from time to time, provided such modification does not result in a material loss of functionality in the GLN Services as compared to the GLN Services as of the Effective Date.
   
   
4. PERMITTED USERS
   
   4.1 Permitted Users of GLN Services. Customer will be solely responsible for selecting the Permitted Users.  Depending on the GLN Service, Customer will be able to either set up its Permitted Users’ accounts itself or will need to provide relevant user details to Descartes to enable the set up Permitted Users’ accounts by Descartes.  Where Permitted Users’ accounts need to be set up by Descartes, Customer will ensure it provides Descartes with timely updates on any changes to its list of Permitted Users.
   
   4.2 Responsibility for Permitted Users.  Regardless of how Permitted Users’ accounts have been set up, Customer agrees that it is responsible for all Permitted Users who Use the GLN Services and for ensuring that its Permitted Users do not breach or do not cause Customer to be in breach of Customer’s obligations under the Agreement. For the purposes of this Agreement, Permitted Users shall be deemed to be agents and/or representatives of the Customer regardless of who their actual employer may be.
   
   
5. OPTIONAL FEATURES; INTEGRATIONS
   
   5.1 Descartes ShipTrack Scan Sort.  If subscribed to, ShipTrack Scan & Sort is Descartes Software licensed to Customer on a term-based license, subject to the terms, conditions, and restrictions of this Agreement, and only for the duration of this Agreement.  ShipTrack Scan & Sort may be used by Customer solely for the purpose of overlabelling and sequencing shipment items tracked through ShipTrack.  ShipTrack Scan & Sort is intended to be used in conjunction with specified mobile printer/scanners, as set out in the Documentation, and is designed to be installed on a local computer, using an operating system as specified by Descartes or in the Documentation, at each location.  ShipTrack Scan & Sort may not be moved from its original installation location by Customer, except on written consent from Descartes.
   
   5.2 Non-ShipTrack Applications.  If Customer chooses to install or enable a Non-ShipTrack Application for use with the GLN Service, Customer grants Descartes permission to allow the provider of that Non-ShipTrack Application to send and receive Customer’s Data to and from the GLN Services.  Descartes is not responsible for any disclosure, modification or deletion of Customer’s Data resulting from access to the Customer’s Data by a Non-ShipTrack Application.  Descartes do not warrant or support Non-ShipTrack Applications, no matter how that Non-ShipTrack Application is sourced, selected, or obtained by Customer, and if the provider of a Non-ShipTrack Application ceases to make the Non-ShipTrack Application available, Descartes may cease providing corresponding GLN Service features without entitling Customer to any refund, credit, or other compensation.
   
   5.3 Descartes’ Global Logistics Network. Any set-up Fee, unless explicitly stated otherwise, does not include data mapping services.  If Customer wishes to transmit data to the GLN by electronic data interchange for use with the GLN Services and it is necessary for Descartes to create a map from the format of data that Customer transmits in and convert such data to the proprietary format of data used by the GLN, then, upon request, Descartes will provide a written quote at Descartes’ then current Fees for signature by Customer prior to the performance of the data mapping services.
   
   
6. MOBILE APPLICATIONS
   
   6.1 Where the GLN Services include Mobile Applications or Mobile Applications are used to connect to GLN Services, the following provisions shall apply.
   
   (a) Customer is granted a term limited, non-exclusive, non-transferable license to Use the Mobile Application, conditional on the Customer having a current subscription in good standing to the specified GLN Services.  No license is given to the source code to any or all parts of the Mobile Application and Customer is prohibited from reverse engineering, disassembling or decompiling the Mobile Application or otherwise attempting to create or generate any source code version of any part of the Mobile Application, except as permitted by applicable law and to the extent that Descartes is not permitted by applicable law to exclude or limit such rights.
   
   (b) Mobile Applications are, unless otherwise specified in the Order Form, to be installed on Customer Equipment and used by Customer to transmit Customer’s data to their corresponding GLN Services solely in connection with Customer’s valid subscription to the GLN Services. 
   
   (c) Mobile Applications may be delivered by way of a third-party digital distribution platform including but not limited to Google Play for Android Devices or App Store for iOS devices.  Customer understands and agrees that these owners and operators of these third-party digital distribution platforms are not endorsing or making any other guarantee or warranty about the Mobile Application.
   
   (d) Mobile Applications are designed to connect to the GLN Services maintained by Descartes and may not function correctly without being allowed to maintain that connection.  Customer is responsible for ensuring any Customer Equipment the Mobile Application is installed on has adequate connection with the general internet or other networks as may be specified.  Descartes explicitly disclaims any liability resulting from poor connectivity or loss of communication caused by Customer Equipment or any network Customer Equipment uses to connect to the GLN Services and Mobile Applications are explicitly excluded from any availability measure or determination.
   
   (e) Mobile Applications are designed to be regularly updated to meet evolving technical and security standards.  Descartes may, from time to time, release new versions of the Mobile Applications.  Customer will, unless specifically permitted otherwise by Descartes in writing, Use only the most current version or the immediately preceding version.  Customers who do not Use the most current version or the immediately preceding version may, at Descartes sole discretion, be excluded from any Mobile Application support or service entitlements Descartes may be obligated to provide under the Agreement and any such Use is at the Customer’s own risk. 
   
   
7. DELIVERY OF GLN SERVICES; SUPPORT
   
   The delivery of GLN Services as well as the provision of support related to the GLN Services is provided subject to Descartes GLN Services Delivery Policy, a current copy of which can be found at https://www.descartes.com/legal/customer-agreements/gln-services-delivery-policy (the “Delivery Policy”).  To the extent there is any contradiction or conflict between the terms of the Delivery Policy and this Product Schedule, any Order Form, or any Master Terms, the terms of the Delivery Policy shall be subordinate to all those other terms.
   
   
8. THIRD PARTY PROCESSORS
   
   For the purpose of the Data Processing Terms, as referenced in the Master Terms, the Third Party Processors involved in the provision of GLN Services is as set out under Schedule 1 to this Product Schedule.
   
   
9. DEFINITIONS
   
   9.1 “Customer Equipment” means Customer’s computer, workstation, server, mobile device, or other similar such system which is owned or managed by the Customer and which Descartes products or services are installed in, operated from, or accessed through.
   
   9.2 “Mobile Application” or “Mobile Applications” means Software that is designed to be installed on a phone, tablet, or other portable device running an Android, iOS, or Windows Mobile operating system and which was produced by or supplied by Descartes to Customer as part of the GLN Services.
   
   9.3 “Module” means an addon, module, or service which is designed to be integrated with the GLN Services but which is not designed to be an essential or required component of the GLN Services.
   
   9.4 "Non-ShipTrack Applications" means a web- based or offline software application that is provided by Customer or a third party with which Customer has or enters into a commercial or other such relationship, and which is designed or intended to interoperate with a GLN Service. 
   
   9.5 “Shipment” means, for the purposes of billing, a shipping label or any other additional barcode or trackable item that is associated with one or more shipping labels. 
   
   9.6 Additionally, the following terms are defined in the Order Form that references this Product Schedule, or in the Master Terms as referenced by that Order Form:
   
   (a) “Agreement”
   (b) “Customer Data”
   (c) “Descartes GLN”
   (d) “Effective Date”
   (e) “GLN Services”
   (f) “Master Terms”
   (g) “Order Form”
   (h) “Permitted Use”
   (i) “Permitted User”
   (j) “Services”
   (k) “Scope of Use”
   (l) “Support Services”
   (m) “Term”
   (n) “Use”

Third Party Processors

Third Party Processors involved in the provision of the GLN Services described under this Product Schedule:

Name	Function/Purpose	Location
Amazon.com Inc.	AWS cloud hosting services and data storage	Canada, United States
Google Inc.	Consumer map services used for multiple purposes, such as map tiles, geocoding, address search/autocomplete.	EU, United States
Here NA LLC	Consumer map services used for multiple purposes, such as sequencing, retrieve map tiles, geocoding	United States

Personal Data Supplement

For the purposes of any Model Clauses, as may be required under the Descartes Data Processing Terms, the following information will shall supplement Annex 1 to the Model clauses (as that term is defined in the Data Processing Terms).

Categories of data subjects whose personal data is being transferred

Only the following categories of data subjects:

• Permitted Users (credential and access related information only).
• Recipients of items being shipped (names and addresses for the purposes of shipping labels).

Categories of personal data transferred

Only the following types of personal information will be processed within the Descartes products or services:

• Names (which may include first, last, or full names);
• Delivery addresses;
• User order details (such as items to be delivered, delivery date and time);
• Location data of delivery drivers;
• Information that may be required by Carriers to be included on shipping labels.

Transfers to sub-processors

Name	Type of Personal Data	Processing Duration	Purpose	Location
Amazon.com Inc.	All PII described above	Duration of contract	Data hosting of application	Canada, United States.