Knowledge Center
Gain better insight into Descartes solutions and the logistics and supply chain best practices that produce meaningful results.
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Learn how Paradigm residents benefit from real-time reminders and tracking, resulting in fewer missed appointments.
Industries
Solutions
Learn how Ogi provides customers with automated communications, technician tracking and real-time feedback around installation appointments.
Industries
Solutions
What if you could put the customer back at the heart of your business while driving operational efficiencies in last mile delivery and field service? Customer Engagement is a process that transforms how you interact with your clientele throughout...
Solutions
Learn how Fairmount Tire is leveraging Descartes’ last mile delivery solution to get tires out faster and offer B2B customers a seamless experience.
Industries
Solutions
Last-minute cancellations and failed appointments throw a wrench in the works of your field operations. To start with, your business will need to cover the cost of drivers and technicians who are at a loose end, without time to be reassigned to...
Solutions
Order tracking is the cornerstone of an effective last mile customer engagement strategy. Repurposing order details and geolocation data can add value to your service and empower customers throughout the order lifecycle.
Solutions
Final mile tracking is more than a customer experience tactic. Real-time visibility helps to increase first-time access, minimize fuel costs and reduce calls to the contact center.
Solutions
The top five reasons real-time communication is important to customers, plus how to meet customer expectations without overhauling your tech stack.
Solutions
To get the customer satisfaction and ROI you’re hoping for, your customers need to be engaged in every step of the process before, during, and after service.
Solutions
E-commerce giants, food delivery apps, and ride-hailing services have raised the bar for the end-to-end customer experience. Now, customers expect nothing less than the transparency and control that come with features like real-time order tracking...
Solutions
In the typical logistics software stack, the concept of the customer has historically been neglected. Systems are built to deal with “jobs,” “orders,” and productivity - while the person at the end of the chain is overlooked. Customer engagement is a...
Solutions
As retailers learn more about delivery personas, they need to understand how the geographic location of consumers changes their ecommerce buying and home delivery preferences. We evaluated the results of Descartes’ second annual ecommerce and home...
Solutions
Learn how Fairmount Tire is moving more tires in less time and with fewer trucks thanks to Descartes’ last mile delivery solution.
Industries
Solutions
ATLANTA, Georgia, April 25, 2023 (GLOBE NEWSWIRE) -- Descartes Systems Group (Nasdaq: DSGX) (TSX:DSG), the global leader in uniting logistics-intensive businesses in commerce, announced that Eastern Propane & Oil, one of the largest family-owned and operated energy providers in New England, has selected Descartes’ last mile delivery solution to supply propane to over 100,000 residential and commercial customers throughout New Hampshire, Maine, Massachusetts, Rhode Island and Vermont.
Solutions
Learn how Martins Atacadista, Brazil’s largest wholesale company, enhanced its delivery performance and saved money with Descartes’ Suite.
Solutions
ATLANTA, Georgia, and LONDON, U.K., March 27, 2023 (GLOBE NEWSWIRE) – Descartes Systems Group (Nasdaq: DSGX) (TSX:DSG), the global leader in uniting logistics-intensive businesses in commerce, announced that wholesale tire distributor Fairmount Tire & Rubber is using Descartes’ last mile delivery solution to digitize B2B ecommerce delivery operations across its five warehouse locations serving customers in California, Arizona, Nevada and Utah. The cloud-based solution helped the company to complete more stops per route, add between two-to-three additional delivery runs per day and enhance the customer experience by providing customers with real-time, map-based tracking.
Operating a distribution company has never been simple. In recent years, it’s become even more of an uphill climb with surging fuel costs, driver shortages, and rising customer demand. There are specific strategies and tactics that leading...
Solutions
Nathan Sanders, CEO of Brook Furniture Rental, discusses the company’s investment in Descartes’ routing technologies to transform distribution operations and significantly improve service standards for its B2C and B2B customers.
Industries
Solutions
Running an efficient, profitable distribution operation is no small feat. In recent years, it’s become even more difficult thanks to rising fuel costs, increased customer demands, and a changing order mix. Traditional strategic route planning can’t...
Solutions
Brook Furniture Rental is satisfying customers’ needs after switching to automated last mile delivery solutions from Descartes. Learn about the transformation.
Solutions
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