Customer
Success
Customers in diverse industries worldwide share how they are enhancing the customer experience and better running their logistics and supply chain operations with help from Descartes solutions.
Content Types
Solutions
Industries
Routing, Mobile and Telematics✕
Region North America
Learn how Welsh Water keeps customers informed when their operative is on the way - with the added benefit of reducing customer calls to the support centre.
Industries
Solutions
Learn how Paradigm residents benefit from real-time reminders and tracking, resulting in fewer missed appointments.
Industries
Solutions
Learn how Ogi provides customers with automated communications, technician tracking and real-time feedback around installation appointments.
Industries
Solutions
Learn how Fairmount Tire is leveraging Descartes’ last mile delivery solution to get tires out faster and offer B2B customers a seamless experience.
Industries
Solutions
Learn how Martins Atacadista, Brazil’s largest wholesale company, enhanced its delivery performance and saved money with Descartes’ Suite.
Solutions
Nathan Sanders, CEO of Brook Furniture Rental, discusses the company’s investment in Descartes’ routing technologies to transform distribution operations and significantly improve service standards for its B2C and B2B customers.
Industries
Solutions
Brook Furniture Rental is satisfying customers’ needs after switching to automated last mile delivery solutions from Descartes. Learn about the transformation.
Solutions
We’ve all been there – buying furniture, home appliances, or that new flat screen TV, when the taxing moment comes to schedule the delivery appointment for our purchase. Whether shopping at a store or online, more often than not, we’re presented with...
Industries
Solutions
Lift Off Distribution, the third largest distributor of Red Bull energy drinks in the U.S., is attaining better levels of customer service and greater operational efficiencies after replacing manual practices with an automated solution for route...
Industries
Solutions
WATERLOO, Ontario, October 25, 2018 (GLOBE NEWSWIRE) -- Descartes Systems Group (Nasdaq:DSGX) (TSX:DSG), the global leader in uniting logistics-intensive businesses in commerce, announced that Merchants Foodservice, the 12th-largest foodservice...
Industries
Solutions
Aceitera el Real, a global producer of vegetable oils, fats and their derivatives, distributes products nationally across multiple channels in Nicaragua. With a customer-centric vision, the company replaced its manual routing system with Descartes’...
Industries
Solutions
Going Paperless with Descartes Heightens Delivery Performance for Customers As a wholesale distributor of building materials serving 12 states with 60 locations, Homer Glen, IL-based Richards Building Supply (RBS) invested in route planning and...
Industries
Solutions
For more than 65 years, Americans have relied on Ferrellgas for their residential, industrial/ commercial, and agricultural propane needs. Ferrellgas has grown from humble beginnings, as a family-owned propane supplier, to a publicly-traded, Fortune...
Industries
Solutions
Stewart Foodservice is a foodservice distribution company with 75 employees and over 450 customers. Its impressive roster of customers range from family owned restaurants and chains to institutional cafeterias. While Stewart Foodservice had a...
Industries
Solutions
Tony’s Fine Foods is the largest privately-owned distributor of deli, bakery, food service, specialty, and perishable products in Northern California. Tony’s Fine Foods’ fleet travels more than 130,000 miles each week, offering distribution services...
Industries
Solutions
New Zealand’s leading supplier of building materials and hardware, PlaceMakers differentiated its customer delivery experience by centralizing the distribution function for 63 stores nationwide using dynamic route planning. By optimizing same- and...
Industries
Solutions
US LBM Holdings is a leading U.S. distributor of specialty building materials with more than 250 locations across the country, providing more than 60,000 SKUs of specialty products such as windows, doors, millwork, roofing, siding, cabinetry and...
Industries
Solutions
Boosting Distribution Efficiency with Descartes’ Dynamic Routing Solution As a leading supplier of roofing and building supplies to residential and commercial customers in Michigan and Northern Ohio, family owned Wimsatt Building Materials required a...
Industries
Solutions
Driving Exemplary Customer Service with Descartes Ideal Supply, a major wholesale distributor to the electrical, industrial and automotive industries, required a streamlined, integrated, and cost-effective logistics management solution. With the aim...
Solutions
How US Foods Plans Delivery Routes While Increasing Customer Service Quality Let's Talk Download the Case Study US Foods is one of the largest foodservice distributors in the United States. We distribute all the supplies that a restaurant, hotel or...
Industries
Solutions
Featured Customer Success Stories
Lufthansa Technik
Read how Lufthsansa Technik is Enhancing Visibility & Automating Processes with Descartes QuestaWeb™
Princeton TMX
A leading beverage producer replaced manual transportation management practices with Princeton TMX's cloud-based TMS and Descartes MacroPoint™ supply chain visibility platform.
Wallenius Wilhelmsen
Read how Wallenius Wilhelmsen is using Descartes to ensure compliance with regulations such as ICS2 and to keep pace with change
Ocean Network Express (ONE)
Read how Descartes Global Security Filing™ (Descartes GSF™) solution is helping Ocean Network Express meet regulatory requirements with our innovative compliance solutions.
Cabot Creamery
Cabot Creamery cut operational costs and simplified the parcel shipping process for perishable and non-perishable goods. See how this dairy cooperative leveraged Descartes XPS shipping software.
Freight Tec
Utah-based Freight Tec, relies on the cloud-based, user-friendly Descartes Aljex™ transportation management system (TMS) to manage its large community of broker agents. The company also uses Descartes MacroPoint™, integrated seamlessly with Descartes Aljex, for real-time freight tracking, as well as the Descartes MyCarrierPortal service to combat fraud.
American Airlines
American Airlines is complying with expanding advanced security filing requirements using Descartes
The AGL Group
The AGL Group Is Reducing Labor By 17% and Decreasing Invoice Discrepancies By 14% Using Descartes
BW Retail Solutions
BW Retail Solutions increased labor efficiency 45%-60% and quadrupled order throughput using Descartes’ ecommerce WMS and parcel shipping solution to fulfill 1M+ orders annually.
Featured Videos
Arrive Logistics: Reliable Connectivity, Lower Costs & Real-time Collaboration with Descartes
BW Retail Solutions: Growing the Brand with Next Level Ecommerce Fulfillment
Precision Omnichannel Fulfillment Bolsters Growing Ecommerce Sales & Expanding Store Network
Tomlinson Taps into Telematics to Enhance Business Performance
Talking Logistics: How Can B2B Distributors Improve Fleet Performance?
Learn How Blue Sky Achieved A 100% Order Accuracy Using Mobile Handheld Scanners
Fairmount Tire Digitizes B2B Ecommerce Delivery Operations
Brook Reimagines Furniture Rental Through Digital Transformation
SEL Transforms Operations with Digital Freight Broker Technology from Descartes
Talking Logistics: Making a Difference: Supply Chains for a Better Tomorrow
Ancla Logistik Accelerates Growth with Descartes Ecommerce WMS
Adafruit Industries: Simplifying Denied Party Screening with Descartes Visual Compliance™
Modernizing Real-time Air Cargo Asset Tracking with ACL Airshop and Descartes
GHY: Streamlining Customs Clearance with Descartes Canadian Customs Brokerage™
Swix (Norway) Customer Success
Stark Group (Sweden) Customer Success
Iceland Post Customer Success
Wehkamp (The Netherlands) Customer Success
Descartes Customers in the News
Descartes celebrates the success of our customers by publishing news stories that illustrate the benefits and cost-savings our customers have found using Descartes solutions. Read additional stories of our customers' successes around the globe in the General News section of our website.