Customer Agreements

These terms (“Master Terms (version: DSG24.0)”) shall only be applicable to Agreements that incorporate this version by reference into the Agreement. These terms are in addition to any other terms and conditions provided under the Agreement.

Descartes Master Terms shall apply to any agreements (each, an “Agreement”) between The Descartes Systems Group Inc. or one of its’ Affiliates (“Descartes”) and Customer (as such term is defined in an Agreement) that references these Master Terms and incorporates them by reference.

The terms described herein (“Software Terms”) shall only be applicable to Agreements that incorporate this version by reference into the Agreement. Further, the Software Terms will apply only to such products and services that are defined as or are labelled as being “Software” by Descartes on the Order Form. These terms are in addition to any other terms and conditions provided under the Agreement.

The terms (“Hardware Terms”) shall only be applicable to Agreements that incorporate this version by reference into the Agreement. Further, the Hardware Terms will apply only to such products and services that are defined as or are labeled as “Hardware” by Descartes in the Order Form. These terms are in addition to any other terms and conditions provided under the Agreement.

The Descartes Software Support Policy is incorporated by reference into Descartes’ Software License Agreements and describes the standards by which Descartes will support the Descartes Software for its customers.

These terms (“GLN Service Terms”) shall only be applicable to Agreements that incorporate them by reference into the Agreement, including the specific version code. Further, the GLN Service Terms will apply only to such products and services that are defined as or are labeled as “GLN Services” by Descartes in the Order Form. These terms are in addition to any other terms and conditions provided under the Agreement.

The GLN Services Delivery Policy is incorporated by reference into Descartes’ GLN Services Agreements and describes the standards by which Descartes will deliver and support its GLN Services to its GLN customers.

Descartes is committed to ensuring compliance in those solutions offered by Descartes where personal information subject to the GDPR is likely to be processed by Descartes as part of the delivery of that solution to our customers.

These terms shall only be applicable to any Data Services agreement which incorporates these master terms by reference into the agreement. These terms are in addition to any other terms and conditions provided under the Data Services agreement.

These terms are applicable only to those online agreements that specifically reference or link to these terms. These terms are in addition to any other terms that may be present in the applicable online order page.

These terms are applicable only to those online agreements that specifically reference or link to these terms. These terms are in addition to any other terms that may be present in the applicable online order page.

This Hosted Software Maintenance Program (“HSMP”) governs the provision of support for any Hosted Software provided for under any Order Form, Replacement Order Form, Supplemental Order Form, or any other similar such ordering document.