What to Look for In TMS Freight Software for Forwarders?

We have put together a short list of what features to look for in a TMS for freight forwarders:

A Single System for Operations

Having a single technology system is a good practice for freight forwarders because it streamlines operations, enhances efficiency, and reduces errors. A unified system integrates various functions such as booking, tracking, documentation, compliance, and invoicing eliminating the need for multiple disparate platforms.

A single platform not only improves data accuracy and consistency but also enhances visibility across the supply chain. Additionally, a single system simplifies training for employees, reduces IT maintenance costs, and minimizes the risk of communication breakdowns between departments. By consolidating operations into one platform, freight forwarders can improve customer service, optimize workflows, and gain a competitive edge in the industry.

Scalability

Extensible technology is critical to remain agile as industry standards change, regulations evolve, and to meet changing customer expectations. Innovative technology is not static but should grow with you as you expand.

Expert Support

A leading Forwarder TMS should be supported by service desks trained in the latest features of the software. Technical support representatives should possess an in-depth knowledge of forwarding operations from complex shipment movements to the latest compliance initiatives. The right technology partner should also be committed to client success with dedicated Customer Success Managers (CSMs) who guide users through best practices, host learning sessions, and regularly check on performance to ensure users derive maximum utility from the Forwarder TMS.