Cardinal Global Logistics Scales Customs Bureau with Descartes e-Customs™ Solution

Cardinal is the world’s biggest employee-owned logistics business, specialising in solutions across the supply chain, contract logistics, Internet fulfillment, global forwarding, consolidation and customs. The company serves more than 6,000 clients - in various sectors, with an integrated network serving over 500 ports and airports.

When Cardinal Global Logistics, the world’s largest employee-owned logistics business looked to scaling up its Customs Bureau they looked no further than Descartes e-Customs solution. Over the last three years automation, digitisation and web-based systems have played a key role in enabling Cardinal to improve customs operations for its clients, and enabled them to scale and grow its business. From template-driven declarations, client-specific data and the ability to duplicate previous declarations, Descartes e-Customs can adapt to the multiple ways demanded by both Cardinal and their clients.

“Managing customs declarations is increasingly complex and manually handling thousands of entries monthly is time-consuming and prone to error. We needed a robust system that would enable us to provide an enhanced customer experience. Descartes e-Customs has allowed us to scale our operations and improve our customer experience.”

Karl Heron, Head of Bureau Services at Cardinal Global Logistics.

Managing customs declarations is increasingly complex and manually handling thousands of entries monthly is time-consuming and prone to error. We needed a robust system that would enable us to provide an enhanced customer experience, automate repetitive processes, and improve analytics, reporting and audits for clients,” said Karl Heron, Head of Bureau Services at Cardinal Global Logistics.

“This process was fast-tracked at the start of the pandemic because we needed a cloud-based system that enabled remote working. Descartes e-Customs has allowed us to scale our operations and improve our customer experience.”

Cardinal Global Logistics (Cardinal), the world’s largest employee-owned logistics business, has scaled its Customs Bureau using Descartes e-Customs™ solution. Through digitisation enabled by Descartes e-Customs, Cardinal has grown from handling manually processing 1,000 customer entries per month three years ago to managing 15,000 monthly entries today.

Descartes e-Customs is a secure, web-based solution that helps filers submit data to HMRC and other government agencies through a concise, easy-to-use interface. From template-driven declarations, client-specific data and the ability to duplicate previous declarations, Descartes e-Customs can adapt to the multiple ways that companies operate. The solution includes multiple options to support the needs of both small and large operations. Traders can manage inbound and outbound declarations from within one advanced solution.

“It has been a pleasure and privilege for Descartes to enable transformational growth for Cardinal’s customs bureau,” said Lars Persson, Vice President Global Sales EMENAR at Descartes. "One of the most robust solutions in the field of regulatory compliance, Descartes e-Customs helps organisations boost productivity, streamline customs workflows, and improve the accuracy of customs filing processes.”

1. Through digitization enabled by Descartes e-Customs, Cardinal Global Logistics has grown from handling manually processing 1,000 customer entries per month three years ago to managing 15,000 monthly entries today.
   
   
2. The impact of the pandemic required Cardinal Global Logistics the urgent need to move to a cloud-based system that enabled remote working. Descartes e-Customs has allowed Cardinal Global Logistics to scale their operations at speed.
   
   
3. Descartes e-Customs is a secure, web-based solution that helps filers submit data to HMRC and other government agencies through a concise, easy-to-use interface.
   
   
4. From template-driven declarations, client-specific data and the ability to duplicate previous declarations, Descartes e-Customs can adapt to the multiple ways that Cardinal Global Logistics can operate.