NXT Level saves 50% of order processing time with Integrated EDI solution

NXT Level is the sports nutrition brand of Basic-Fit, a chain of 1,500 fitness clubs across 6 European countries (The Netherlands, Belgium, Luxembourg, France, Spain and Germany). They are passionate about making high-quality sports nutrition accessible to everyone, and breaking down the stereotypes that it is only for elite athletes or bodybuilders. NXT Level’s main customers are the Basic-Fit clubs across Europe and the leading retailers in the Netherlands, with ongoing expansion to retailers in other countries such as Belgium and France. Currently, NXT Level has 4,500 points of sales and continues to grow.

“The solution of a direct connection means that we have less manual labor and fewer mistakes because we do not have to enter everything manually to be able to quickly and effectively communicate with our retailers.”

Dennis Fransz, Head of NXT Level

Approximately three years ago, NXT Level was working with a web-based EDI solution, requiring manual entry of all ordering and invoicing data into the ERP system. As the company was expanding, it became essential to implement a scalable solution to minimize manual labor and streamline order processing. That is when they turned to Descartes for an integrated EDI solution.

The integrated EDI solution was set up to automate the ordering and invoicing processes with retailers. With NXT Level’s ambition to become the go-to for responsible sports nutrition within the retail market in the six countries where Basic-Fit is active, the need for automation and increased efficiency were the main drivers of a scalable EDI solution. The team of NXT Level and Descartes managed to implement the best working solution for the specific requirements.

With the Descartes Integrated EDI solution in place, NXT Level immediately experienced a number of benefits:

• the time spent on order processing decreased by 50% thanks to the automation

• the error rate went down dramatically due to reduced manual entry

• the response time to trading partners is now shorter, increasing customer satisfaction

• the solution is scalable and reliable, making it easy to connect new customers

Descartes continues to work in partnership with NXT Level to help evaluate which next steps make sense for improving and expanding the integrated EDI solution.