Applying Innovative Cargo Booking Software to Improve Customer Service in Logistics
Toll Group (Toll), a logistics service provider in the Asia-Pacific region and part of Japan Post, is using Descartes cargo booking solution to power its global digital client-facing platforms. Descartes’s solution enables Toll to better service and support the needs of its customers, particularly small-to-medium enterprises, by facilitating online pricing and quotes, bookings, shipment management, and by providing real-time analytics.
“The addition of Descartes solution to our digital capabilities will allow our clients to instantly obtain quotes for, and book shipments with Toll at the click of the mouse. We are excited to be collaborating with Descartes on this digital solution, as part of our commitment to investing in best-in-class systems to simplify and enhance our customer experience.”
Thomas Knudsen, Global Forwarding President, Toll Group
Enabling Success with Descartes Cargo Booking Solution
Descartes helps to digitize the customer experience for logistics service providers like Toll by providing a cloud-based branded solution to book and manage shipments. The solution is powered by the most complete and up-to-date multimodal rates and schedules to provide customer choice and help forwarders maintain margins.
“We are delighted to be working with Toll Group and look forward to being a part of their impressive digital acceleration plans in the years ahead and help serve their customers even better than they are today”, said Graham Parker, Vice President, Digital Freight Solutions from Descartes Systems Group.
How Descartes Can Help Logistics Service Providers Digitize
No matter the size of your freight forwarding operations, Descartes can help you digitize to better compete. It is our domain expertise and understanding of the complex freight forwarder and customs broker market that sets us apart. Our solutions enable large and small organizations to take advantage of robust automated capabilities for bookings, security filings, customs entries, multimodal shipment management, rating, quoting, and financial management.
Descartes’ web-based, white-labelled online customer visibility portal can help you keep your client base well-informed to make critical supply chain decisions and can easily bolt-on to existing platforms. Our solution is powered by the most complete and up-to-date multimodal rates and schedules to provide customer choice and help forwarders maintain margins.