Heavy Duty Trucking/Truckinginfo.com’s article “How Changes in Retailing Are Driving Changes in Logistics” by award-winning Editor-in-Chief Deborah Lockridge features an interview with Descartes’ Chris Jones on the future of last-mile logistics in the wake of drastically changing customer expectations for last-mile, same-day and home delivery. The discussion addresses the imperative—for both pure play Internet retailers and retailers with omnichannel initiatives—to optimize retail networks and measure the customer experience.
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