Multichannel Merchant on Descartes’ annual ecommerce study, which found that 68% of consumers who had a mediocre delivery experience took some form of action translating into negative consequences for the retailer or delivery company.
Multichannel Merchant: Descartes’ Annual Ecommerce Study Shows Slightly Improved Home Delivery Performance as 67% of Consumers Still Face Delivery Problems
Posted Apr 10, 2023