SupplyChainBrain Editor-in-Chief Russel Gordon discusses home delivery developments and trends with Descartes’ Chris Jones in this executive video briefing. In the interview, Jones addresses the branding and revenue opportunities inherent in the customer-facing supply chain, the shift leaders in home delivery are making to manage the full delivery experience from point-of-sale to service to after-the-fact evaluation, and innovative technology trends, such as dynamic booking for enhanced customer choice at profitable delivery performance and shipment optimization across multiple modes of transportation.
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