Click and Collect

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Introducing Customer Engagement
Explore tools to transform customer experience and streamline operations.
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4 Steps to Optimize In-Store Pickup Experience
Streamline the customer experience for click and collect.
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Make Click and Collect Your Competitive Edge by Ensuring a Fast, Seamless Experience for Customers and Store Teams

In-store pickup and curbside pickup are key to your order fulfillment strategy. But click and collect can be complex for store teams and often adds friction for the customer. Customer notifications and web-based check-in help customers to take control of their day, while real-time alerts let staff know when customers are expected, when they have arrived, and where to find them. This results in increased efficiency, faster handover, and a seamless customer experience.

Click and Collect Capabilities

Automated Notifications

SMS and in-app notifications provide real-time order updates to customers.

Branded Experience

Branded web-based customer portal or integration with existing customer app.

Collection Compliance

Alerts can remind staff to check for legal requirements - like proof of age, or the temperature of cold goods.

Easy Check In

Customers check in when they arrive, either manually or automatically through a geo-fence.

Peer Nomination

Offer an effortless way for customers to nominate another person to pick up their order.

Real-Time Tracking

Customers can opt to share their location and let the store know they are on the way to pick up their order. 

Secure Collection

Offer one-time PINs and sign-on-glass to allow for secure service between store staff and customers.

Store Staff Alerts

Real-time alerts let staff know when the customer has arrived at the counter or curbside.

Streamlined Reporting

Management dashboards ensure your store managers can keep track of handling times.

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Additional Resources

Considerations for Successful Click and Collect Retail
How to get the most value out of the click and collect retail channel.
Read the Article
Reduce Wait Times for Click and Collect
How to enhance staff productivity and improve customer experience.
Read the Article
What is Customer Engagement?
Improve customer experience while driving operational efficiencies.
Read the Article

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our solutions can transform your business.

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