Order Tracking

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HSS Hire Transforms Customer Experience
Real-time updates increased efficiency.
Read the SUCCESS STORY
Why Customers Love Real-Time Tracking
Expectations for customer service have significantly shifted.
Read the Article

Real-Time Order Tracking for Field Service and Last Mile Delivery

Automated customer notifications with a branded web-based customer portal, real-time ETA tracking, chat options, and feedback to increase satisfaction while reducing costs.

Offer real-time order tracking to engage with customers seamlessly before, during, and after service appointments or deliveries. Level up the experience throughout the appointment or delivery lifecycle by sending the right message at the right time, offering last mile tracking, and allowing customers, drivers, and staff to share information. Continually improve the experience with dynamic real-time customer feedback. 

Notifications

Send automated notifications to customers via configurable triggers and link to a branded web portal. 
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Chat

Expanded customer communication channels and chat options for customers, drivers, and support staff. 
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Feedback

Easily collect and manage customer feedback questions relative to their service, delivery, or collection experience. 
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Order Tracking Capabilities

Configurable Workflows

Tailor the customer journey with configurable and location-based communication triggers.

Communication Channels

Notify customers via the most convenient channel and provide chat options. 

Custom Branded Portal

Keep communications with customers custom-branded for a consistent look and feel.

Driver Profile

Configurable views include driver profiles with name, photo, and vehicle details. 

Dynamic Feedback

Collect real-time customer feedback via the web-based portal.

Job Information

Include job details such as appointment type or whether access to a property is required.

Multi-Brand

Configure different notifications for different brands or job types.

Place in Queue

Show customers how many stops remain before their appointment or delivery.

Real-Time Map

Track the driver's arrival on a map including real-time ETA.

— Louise Healey, Head of Service Operations, OGI  

"What’s great about Descartes is that customers can see their appointment details, see where the engineer is and provide feedback all in the same place.”

Fleet Resource Center

Discover Tutorials, Success Stories, Thought Leadership, and More to
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Additional Resources

Introducing Customer Engagement
Explore tools to transform customer experience and streamline operations.
Read the ebook
Enhance the Last Mile with Order Tracking
How notifications improve customer experience and increase efficiency.
Read The Article
Last-mile Tracking Benefits Customers and Drivers
Beyond customer experience, final mile tracking has advantages for your team.
Read THE ARTICLE

Connect with a routing specialist to explore how
our solutions can transform your business.

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