Understanding the Costs of a UK Customs Software Implementation


On this page we dive into the costs involved when looking to integrate a Customs Software solution. Our aim is to provide a clear and concise overview of how much customs software costs and how we price our own solution, ensuring you can make an informed decision that aligns perfectly with business objectives.

Which Type of Customs Software is Right for Your Business?


It is essential to understand the types of customs systems available in the market. These can be broadly categorized into two groups: all-in-one solutions and specialized or dedicated platforms.

All-in-One

All-in-one applications typically are designed around simplifying the process of starting up a global operation. They proudly wear a jack of all trades badge, making starting up easier for businesses, but normally have a core focus such as freight management or warehouse management.

PROS
CONS

Specialised /Dedicated

Specialised and dedicated customs platforms are typically focused solely on providing best in class solutions for customs filing and duty management. This makes them the ideal system for a business with a wide range of customs requirements, those looking for the most efficient operation, or companies who already have their other operations covered with existing systems.

PROS
CONS

Cost Considerations When Choosing a Customs Management Solution


When selecting a customs management solution, understanding the various cost factors is crucial for making an informed decision. Below, we explore key cost considerations, such as infrastructure, modules, user licensing, and other factors, to help you identify the most suitable and cost-effective solution for your business needs.

Infrastructure


Depending on whether the platform is on-premises or cloud-based, there may be costs associated with buying and maintaining the physical servers or computers on which the software runs. It's essential to determine the platform type to assess potential infrastructure costs, as on-premises solutions typically come with higher initial setup and ongoing maintenance costs. 

Fixed Setup Costs


Just as any other digital solution, a customs & regulatory compliance platform will often come with initial costs. These could be associated with the initial software setup, integration with your existing systems, or perhaps initial consultancy fees to ensure you’re utilising the platform to its fullest potential.

Modules


More advanced customs & compliance platforms, like e-Customs, are designed to scale with a business. This means that the full range of functionality may not be needed from day one, but can be added as the business grows and expands in to new operations and processes.

VPN


Depending on your company's security protocols and the platform's design, there may be a need for a VPN (Virtual Private Network). This can either be for securely accessing on-premises systems or third-party hosted platforms. With true SaaS platforms, like Descartes e-Customs, the need for a VPN may be reduced or eliminated, but always check with your IT team to ensure adherence to security best practices. 

Training


A critical factor in the successful adoption of any new platform is ensuring that users understand its full functionality. Some advanced providers will offer built-in, self-serve training modules, this is how e-Customs is built, while others may charge for 1:1 sessions or specialised workshops. 

Base Platform Fee


As with most digital platforms, there will be a basic fee associated with just having access to the platform. This might be determined by the range of core features provided, user licenses, or other foundational factors. Some providers, like Descartes, may include a starter level of other essentials such as user licences and message volumes, in the base platform fee.

Hosting


Should you opt for a hosted solution; costs could be incurred for using third-party hosting providers. A genuine SaaS (Software as a Service) solution, like e-Customs, on the other hand, typically hosts the platform in the cloud and will have its hosting costs factored into the subscription fee. 

Volumes of Declarations/Messages


Cost might be determined by how many declarations or messages you process through the system. It’s essential to clarify whether there are any volume-based fees or if there are extra charges for peak volumes to prevent unexpected costs.

Users


User licensing will typically factor into the price of a customs & compliance solution. Costs can be structured based on the total number of individual user log-ins created or, alternatively, the total number of users accessing the system simultaneously (concurrent users). For businesses operating in shifts or having fluctuating user needs, it’s essential to understand this pricing structure. E-Customs operates a concurrent model to allow more flexibility in handling shifts and seasonal peaks.

Support and Maintenance Fees


Ongoing support and periodic updates can often come with associated fees. These could be covered under a standard subscription package, or there might be premium tiers of support for extended hours at an additional charge.

How is Descartes e-Customs priced?


There is no one solution for all businesses and as such our modules are designed to work for companies of all types, from small to large, simple to complex. How much your solution subscriptions costs will depend on what you need, and what you need can be broken down into three categories:

  1. Modules needed.
  2. A monthly committed declaration volume.
  3. The number of concurrent users required to have access at the same time.

We'll start by outlining the key elements of our pricing structure to give you a clear understanding of the factors that influence costs. Following this, we will delve into the specifics of Descartes e-Customs pricing, detailing the various modules and options available to tailor the solution to your business needs.

Core Capabilities and Enhanced Options

Core
Duty Management
The Descartes Volumes Model

How does Descartes customs filing pricing work?


Aside all the below, the Descartes base platform gives users a true SaaS platform with no server or hosting fees and no VPNs required. Along with 24/7 support with customs expertise there is also extensive self-paced training and online help.

Additionally, the platform provides a Standard API for seamless integration with existing systems, dedicated customs focus with workflows and functionality all built around efficient, accurate and easy compliance.

Base Platform


  • £321.70 per month
  • Set up fee of £704 + VAT
  • Includes the Core module
  • Includes the first 50 declarations per month.
  • Includes the first 3 concurrent users.

Users
Modules
Volume
Professional Services

Request a Custom Price for Your Volumes

See a price designed to fit your unique needs. Request your personalised quote today.

Customs Declarations Calculator


Try our online calculator by answering just a few questions we will be able to calculate the percentage range of your potential savings from your current declaration price.  

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Like to know more about your potential cost savings?

*The online Return on Investment (ROI) calculator provided on this website is intended solely for informational and illustrative purposes. It is designed to offer a general estimation of potential savings based on the inputs provided by the user. However, please be aware of the following: By using the online ROI calculator, you acknowledge and accept the limitations of the tool and agree to use its results for informational purposes only. You also understand that the calculator is not a substitute for professional advice. The operators of this website disclaim any liability for decisions made based on the calculator's results.