Knowledge Center
Gain better insight into Descartes solutions and the logistics and supply chain best practices that produce meaningful results.
Content Types
Solutions
Industries
Chips Go Here
Customers want convenient, fast click and collect. Here are four ways to streamline the customer experience for in-store pickup.
Industries
Solutions
Learn how inefficient pickups can prove costly, and discover tactics to streamline the process and increase customer loyalty.
Industries
Solutions
Tracking customer feedback is vital to customer satisfaction. Here’s what to look for in a delivery or field service customer feedback platform.
Industries
Solutions
Discover how real-time customer feedback tools can transform service recovery, boost satisfaction, and streamline operations for delivery providers.
Industries
Solutions
Discover how businesses collect useful customer feedback after a last mile delivery or field service appointment.
Industries
Solutions
Knowing these 4 customer communication trends can take your last-mile customer experience and employee satisfaction to the next level.
Solutions
In today’s lightning-fast-paced world where customers continue to expect more, efficient vehicle route planning is crucial for last mile logistics companies. Whether you run a small local delivery service or oversee a fleet of trucks for a large...
Solutions
Route planning systems play a vital role in optimizing last mile delivery operations, reducing costs, and enhancing customer service. Some companies achieve phenomenal results while too many others don’t get close or fail. Why is that when there are...
Solutions
Route planning solutions have undergone significant evolution due to advancements in route optimization, integration of artificial intelligence (AI), real-time GPS availability, and enhancements in geospatial data. These solutions offer a diverse...
Solutions
Explore the significance of real-time communication and timely engagement in elevating the last-mile delivery experience.
Solutions
From offering real-time tracking updates and omnichannel communication options to prompting feedback, here are top examples of customer engagement strategies.
Solutions
Customers want more information and updates about their appointments and deliveries. But what notifications are the most valuable and effective for them?
Solutions
Learn how the local authority increased first-time access, reduced follow up phone calls, and streamlined the feedback process around repair appointments.
Industries
Solutions
Many common field service queries can be resolved using digital self service. By helping customers help themselves, your business stands to costs and improve customer satisfaction.
Industries
Solutions
The solution gives Autoglass the power to trigger SMS messages to customers, updating them on the ETA of their technician.
Industries
Solutions
Watford rolled out real-time operative tracking, allowing a faster and more flexible repairs process for both residents and repairs professionals.
Solutions
Learn how self-service appointment management contributes to increased first-time access, reduced call center traffic and improved customer satisfaction.
Industries
Solutions
Learn how Fairhive Homes provides “On My Way” messaging, real-time tracking and feedback to improve customer experience.
Industries
Solutions
Learn how Halo improved the collection and delivery process by increasing transparency.
Industries
Solutions
Learn how Welsh Water keeps customers informed when their operative is on the way - with the added benefit of reducing customer calls to the support centre.
Industries
Solutions
Featured Resources
Food & Beverage Industry - Supply Chain Resource Center
Fuel & Labor Cost Savings through Next Generation Fleet Management System Best Practices
Home Delivery Resource Center
Air Cargo Advance Screening (ACAS) Resource Center
Logistics: Best Practices For Optimizing The Last Mile
Building Material Supply, Electrical, HVAC and Plumbing Supply and Service Resource Center