Legal & Compliance
This Legal & Compliance Resource Center maintains the various terms, policies, agreements, and other related documents which visitors, customers, and users of our products and services may need.
Legal & Compliance Resources
Terms Of Use
Your use of our website, portal, online forum, or other such service may be governed by one or more of the following terms of use. By using the website, portal, online forum, or other such service, you agree to the obligations and restrictions described in these terms of use.
Website Terms Of Use
By using the website, portal, online forum, or other such service, you agree to the obligations and restrictions described in these terms of use.
Terms of Use for Descartes Ideas Portals
These terms govern your use of any Descartes Ideas Portal. Use of any Descartes Ideas Portal shall indicate your acceptance of these terms.
Descartes Store Terms v.2.0
These Descartes Store Terms ("Store Terms") cover use of the Descartes Web Shop, your account with Descartes Web Shop (“Account”). "Descartes Web Shop" refers to our one or more online venues: accessible via https://ecommshop.descartes.com that allow you to browse, view, purchase, and rate and review products and services from Descartes and includes your Account.
Customer Agreements
Customer agreements, unless explicitly indicated otherwise, is subject to Descartes Master Terms. In addition, the means and manner in which products and services are provided to you is further described in the various attachments.
Master Terms (version: DSG24.0)
These terms (“Master Terms (version: DSG24.0)”) shall only be applicable to Agreements that incorporate this version by reference into the Agreement. These terms are in addition to any other terms and conditions provided under the Agreement.
Master Terms (Legacy)
Descartes Master Terms shall apply to any agreements (each, an “Agreement”) between The Descartes Systems Group Inc. or one of its’ Affiliates (“Descartes”) and Customer (as such term is defined in an Agreement) that references these Master Terms and incorporates them by reference.
Software Terms (version: SDSG21.0)
The terms described herein (“Software Terms”) shall only be applicable to Agreements that incorporate this version by reference into the Agreement. Further, the Software Terms will apply only to such products and services that are defined as or are labelled as being “Software” by Descartes on the Order Form. These terms are in addition to any other terms and conditions provided under the Agreement.
Hardware Terms (version: HDSG21.0)
The terms (“Hardware Terms”) shall only be applicable to Agreements that incorporate this version by reference into the Agreement. Further, the Hardware Terms will apply only to such products and services that are defined as or are labeled as “Hardware” by Descartes in the Order Form. These terms are in addition to any other terms and conditions provided under the Agreement.
Descartes Software Support Policy
The Descartes Software Support Policy is incorporated by reference into Descartes’ Software License Agreements and describes the standards by which Descartes will support the Descartes Software for its customers.
GLN Service Terms (version: GDSG21.1)
These terms (“GLN Service Terms”) shall only be applicable to Agreements that incorporate them by reference into the Agreement, including the specific version code. Further, the GLN Service Terms will apply only to such products and services that are defined as or are labeled as “GLN Services” by Descartes in the Order Form. These terms are in addition to any other terms and conditions provided under the Agreement.
GLN Services Delivery Policy
The GLN Services Delivery Policy is incorporated by reference into Descartes’ GLN Services Agreements and describes the standards by which Descartes will deliver and support its GLN Services to its GLN customers.
Data Processing Agreements | GDPR Compliance
Descartes is committed to ensuring compliance in those solutions offered by Descartes where personal information subject to the GDPR is likely to be processed by Descartes as part of the delivery of that solution to our customers.
Data Services Master Terms
These terms shall only be applicable to any Data Services agreement which incorporates these master terms by reference into the agreement. These terms are in addition to any other terms and conditions provided under the Data Services agreement.
Data Services Agreement
These terms are applicable only to those online agreements that specifically reference or link to these terms. These terms are in addition to any other terms that may be present in the applicable online order page.
Data Services and Content Terms (version: CDSG21.1)
These terms are applicable only to those online agreements that specifically reference or link to these terms. These terms are in addition to any other terms that may be present in the applicable online order page.
Descartes Online Customer Agreement (“Doca”) V.20.0
The specific terms of each online order made by you, on behalf of a company or other entity as its representative (“You” or “Your” or “Customer”) via Your Descartes Store Account (each the “Order”), together with the terms and conditions of this Descartes Online Customer Agreement (“DOCA”),
GroundCloud Online Customer Agreement v.24.0
The specific terms of each online order made by you, on behalf of a company or other entity as its representative (“You” or “Your” or “Customer”) via Your Descartes Store Account (each the “Order”), together with the terms and conditions of this GroundCloud online customer agreement (“GC Online Agreement”), including the Applicable Terms and Conditions incorporated herein by reference (collectively the “Agreement”), contain the terms and conditions that govern your access to and use by You of the GroundCloud Services and VEDR Hardware identified in and purchased from Descartes by You pursuant to the Order (“Solutions”).
Purchasing
Descartes asks that its vendors and suppliers understand and comply with the various policies and obligations that are described below.
Business Partner Code of Conduct
The Descartes Systems Group Inc. and its affiliates require its employees to act ethically and responsibly and it expects its business partners to share this commitment. The purpose of this Business Partner Code of Conduct is to clarify our expectations with respect to the standards of business conduct that Descartes expected of its business partners.
Terms and Conditions Governing Purchases
Sales to Descartes are subject to the following terms and conditions. “Descartes,” “we” or “us” means The Descartes Systems Group Inc., a Canadian corporation and any of its subsidiaries and affiliates. “Supplier” (“You”) shall include you and any of your affiliates that sell products or otherwise provide goods and / or services to us.
Compliance
Descartes complies with various statutory and regulatory obligations as set out by various governments and government regulators. A copy of the most commonly requested compliance documents are provided below.
Code of Business Conduct and Ethics
This Code of Business Conduct and Ethics (“Code”) has been adopted by our Board of Directors to summarize the standards of business conduct that must guide our actions.
Global Anti Corruption Policy
This policy has been adopted by Descartes for the prevention of bribery and corruption in our interactions with governments, regulators, suppliers, vendors, contractors, and other third-party entities.
Policy on Conflict Minerals
This policy has been adopted by Descartes on the handling of conflict or potential conflict minerals in our supply chain.
Modern Slavery and Human Trafficking Statement
This statement sets out the steps which The Descartes Systems Group Inc. and its affiliates have taken to combat slavery and human trafficking.
Descartes Whistle Blower Policy
In accordance with the Descartes Code of Business Conduct, if you become aware of a potential or suspected violation of the Code of Business Conduct and Ethics, you have an obligation to promptly report the violation.
Privacy Center
The handling of personal information may vary depending on the nature of your relationship with Descartes. As such we have tailored these privacy policies specifically to address the different situations under which we may have a relationship with you.
General Privacy Policy
This privacy policies describes our use of personal information in the context of users of our websites, the marketing activities we conduct, and interactions with Descartes employees and authorized representatives.
Commercial Relationship Privacy Policy
This privacy policy describes our privacy and security practices that apply when handling the personal information of our customers, resellers, and end users.
Recruitment Privacy Policy
This privacy policy describes our handling of personal information provided to us during the employee recruitment process.
Privacy Choices
This section describes the options and preferences available to you as it relates to your personal information.
Supplemental Privacy Information
This section provides additional information related to one or more privacy policies.